Support Station API

Use the Support Station API to programmatically create tickets, manage customers, and integrate support workflows into your application.

Quickstart Explore Tickets API

Getting started

To get started, create an API key in your Support Station dashboard under Settings > API Keys. Then read about how to authenticate your requests and start creating tickets and managing customers using our REST API.

Learn about authentication

Guides

Authentication

Learn how to authenticate your API requests using API keys.

Pagination

Understand how to work with paginated responses.

Errors

Read about the different types of errors returned by the API.

Embed Form

Add a support form to your website to collect customer requests.

Tickets

Learn about the ticket model and how to create, retrieve, update, and list support tickets.

Customers

Learn about the customer model and how to create, retrieve, update, delete, and list customers.

Response conventions

Successful GET, PATCH, and DELETE requests return HTTP 200. POST requests return HTTP 201, including message creation and webhook URL subscriptions. Most responses wrap the result in data. Customer deletion returns { "success": true }.

Send JSON request bodies with Content-Type: application/json. Field names use snake_case. Unknown request fields are ignored. See each endpoint for supported fields and nullable values.